Privacy Policy
1. Introduction
Welcome to ON US Water (“ON US”, “we”, “us” or “our”).
ON US Water operates a water distribution and advertising platform that connects consumers and communities with sponsored bottled water and connects businesses and brands with opportunities to advertise through ON US Water.
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we may share it, and the rights you have regarding your personal information.
This Privacy Policy applies to information collected through our website, online forms, subscriptions, enquiries, advertising enquiries, communications, promotions and other services operated by ON US.
ON US processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
2. Who We Are
ON US Water
Trading as: [INSERT LEGAL COMPANY NAME]
Registration number: [INSERT COMPANY REGISTRATION NUMBER]
Email: [INSERT EMAIL ADDRESS]
Telephone: [INSERT PHONE NUMBER]
Business address: [INSERT BUSINESS ADDRESS]
For purposes of POPIA, ON US acts as the responsible party in relation to personal information that we collect and process for our own business purposes.
3. Information We Collect
Depending on how you interact with ON US, we may collect information such as:
3.1 Information you provide to us
This may include:
Full name
Email address
Telephone or mobile number
Delivery address
Residential or business address
Company or organisation name
Information about your water requirements
Subscription or order information
Advertising requirements
Information provided through enquiry forms
Information provided when contacting us
Payment and transaction information where applicable
Any other information you voluntarily provide to us
3.2 Information collected automatically
When you use our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Approximate location
Website interaction information
Referral source
Date and time of visits
We may use cookies, analytics tools and similar technologies to understand how visitors use our website and improve our services.
4. How We Use Your Information
We may use your personal information to:
Process and manage water enquiries, orders or subscriptions
Arrange deliveries where applicable
Respond to enquiries
Communicate with customers and advertisers
Provide information about ON US products and services
Manage advertising campaigns
Communicate with businesses interested in advertising
Improve our website and services
Understand customer demand and usage patterns
Maintain customer and advertiser records
Process payments and maintain transaction records
Prevent fraud, misuse or unlawful activity
Comply with legal and regulatory obligations
Send marketing communications where permitted by law and where required, with your consent
Conduct research, reporting and business analysis using appropriate safeguards
We will only collect and process personal information for specific, lawful and reasonable purposes.
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5. Advertising and Marketing
ON US is partly funded through advertising.
If you provide your contact details when enquiring about ON US, subscribing to a service, participating in a promotion or requesting information, we may contact you regarding that specific enquiry or service.
Where we send promotional or marketing communications, you may request that we stop sending them.
We will not sell your personal information to advertisers.
Advertisers may receive campaign-related information such as aggregated or anonymised performance information. We will not provide advertisers with your personal information unless this is necessary, lawful and appropriately authorised.
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6. Google Forms, Google Sheets and Other Service Providers
ON US may use third-party technology providers to operate parts of its business.
These may include services used for:
Online forms
Customer databases
Spreadsheets and data storage
Email
Website hosting
Payment processing
Analytics
Advertising campaign management
Communication
For example, ON US may use Google services such as Google Forms and Google Sheets to collect and manage information.
Where third-party providers process information on our behalf, we will take reasonable steps to ensure that appropriate safeguards are in place.
Third-party services may have their own privacy policies and terms, which may also apply to your use of those services.
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7. Sharing Your Information
We may share personal information where reasonably necessary with:
Service providers assisting us with our business
Water suppliers and delivery partners where necessary to fulfil an order or service
Payment providers
Website and technology providers
Professional advisers
Legal or regulatory authorities where required by law
Other parties where you have authorised us to do so
We do not sell or rent your personal information to third parties.
Where possible and appropriate, we will only provide third parties with the information necessary for them to perform the relevant service.
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8. Information Security
We take reasonable technical and organisational measures to protect personal information against:
Loss
Misuse
Unauthorised access
Unauthorised disclosure
Alteration
Destruction
However, no electronic transmission or storage system can be guaranteed to be completely secure.
If we become aware of a security compromise affecting personal information, we will take the steps required by applicable law.
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9. How Long We Keep Your Information
We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
Different types of information may need to be retained for different periods, including information required for:
Legal compliance
Tax and accounting purposes
Resolving disputes
Maintaining transaction records
Protecting our legitimate business interests
When information is no longer required, we will take reasonable steps to delete, destroy or anonymise it.
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10. Your Rights
Subject to applicable law, you may have the right to:
Ask whether we hold personal information about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of information where legally applicable
Object to certain forms of processing
Withdraw consent where processing is based on consent
Request information about how your personal information is being processed
Lodge a complaint regarding our handling of your personal information
The Information Regulator recognises rights relating to access, correction and deletion of personal information under POPIA. (Empowered Compliance (https://inforegulator.org.za/wp-content/uploads/2025/05/RCI-Code-of-Conduct-for-POPIA-V1.0-Final-2-April-2025.pdf?utm_source=chatgpt.com))
To exercise a privacy-related right, contact us using the details below.
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11. Direct Marketing
Where applicable, ON US may communicate with customers or potential customers about products, services, promotions or opportunities.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
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12. Children’s Information
Our website and services are not intentionally directed at children.
We do not knowingly collect personal information from children without the appropriate consent or lawful basis required under applicable law.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.
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13. Cookies
Our website may use cookies and similar technologies.
Cookies may help us:
Keep the website functioning
Remember preferences
Understand website traffic
Improve website performance
Measure advertising and marketing effectiveness
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
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14. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
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15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically.
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16. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how your information is being handled, contact:
ON US Water
Email: [INSERT PRIVACY/CONTACT EMAIL]
Telephone: [INSERT PHONE NUMBER]
Address: [INSERT BUSINESS ADDRESS]
You may also contact the South African Information Regulator regarding POPIA matters. The Information Regulator provides resources and procedures relating to POPIA and PAIA. (Empowered Compliance (https://inforegulator.org.za/legal/?utm_source=chatgpt.com))
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© 2026 ON US Water. All rights reserved.
